Archive for October, 2010

The Flu Hysteria and Your Family

(originally in Nov. 2004 ZoneNet Newsletter)

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The 3 R’s of Customer Service

What I am about to tell you may seem very obvious – you may even say DUH!!! but the fact is, – many company’s forget the 3 R’s of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn’t right. I […]

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A Guide to Optimizing Public Relations Content

This guide to

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Ten Ways Women Sabotage Communication in the Workplace

Glass ceiling or partners in sabotage? While the glass ceiling exists, very often women undermine their success by how they communicate in the workplace. We’ve learned to dress for success but have we learned the language of success? When Catalyst, a non-profit organization dealing with women’s issues asked

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Hens Lay Eggs (HLE) by Silke Stahl

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They Don’t Know Squat!

There seems to be much confusion amongst trainers and trainees as to whether squats should be performed all the way down or just half way. In most gyms today, a common instruction during squats, deadlifts, and lunges (as taught by many personal training organizations) is not to allow the knees to travel beyond the toes. […]

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