Archive for October, 2013

Customer Service – A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually DO receive excellent customer service […]

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Too Much Empathy Will Cost You Money

Ever have a prospect start out your sales call by asking you “so how much does this cost?” as the first question out of his mouth? How you handle this question, and subsequent ones like it, will greatly influence the outcome of your sales-call.

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Power Words And Phrases

I like to use power phrases when writing sales material. These power phrases add punch to a line or a paragraph and I usually use them to start off a sentence.

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How CEO’s Can Use Axiology To Improve The Bottom Line Part I

In today’s fast-paced business world, CEO’s are trying to keep up with change and adapt to the global marketplace, constantly searching the horizon for an edge over the competition.

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Working At Home And Time Management

Time management and organisation is so important in life and when it comes to working at home it is doubly important. As a matter of fact Time management, oganistaion, schedules are all prominent in any successful organisation.

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