October 2010

The 3 R’s of Customer Service

What I am about to tell you may seem very obvious – you may even say DUH!!! but the fact is, – many company’s forget the 3 R’s of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn’t right. I promise you that if you follow these 3 simple rules you will never have to run after the same customer again!

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They Don’t Know Squat!

There seems to be much confusion amongst trainers and trainees as to
whether squats should be performed all the way down or just half way.
In most gyms today, a common instruction during squats, deadlifts, and
lunges (as taught by many personal training organizations) is not to
allow the knees to travel beyond the toes. Doing so will ultimately cause
the destruction of your knees! I do not agree. There are certain instances
where partial range of motion (ROM) is indicated, but for the most part, I
teach people the full squat for the following reasons:

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